Privacy policy

1. Controller

The controller of personal data collected through the Service is Plate Manage FZ-LLC, 12, 29th Street, Al Quoz Industrial 1, Dubai, United Arab Emirates. The data-protection contact is privacy@platemanage.net.

2. What we collect on this site

For each recharge submitted through the wizard at platemanage.net, the following data is collected on this site:

• Vehicle plate — emirate, category, plate code (if any) and plate number.
• UAE mobile number (the +971 number you entered).
• Optional email address, if you want a receipt.
• AED amount of the recharge.
• A short order reference that we generate on the server.
• Standard web-server logs (IP, user agent, timestamp, referrer) for security and abuse prevention.

3. What we do not collect on this site

We do not collect your card number, expiry, CVV, name on card or card brand on platemanage.net. Card data is entered only on the dedicated payments subdomain and is processed by the upstream card processor under their own privacy terms. We do not use any analytics, advertising or remarketing trackers on the Service.

4. Why we collect each item

Plate, AED amount and mobile are needed to dispatch the top-up to the correct upstream account and to send you the SMS confirmation. The optional email is used only to send the receipt. Order reference and server logs are used to retrace failed top-ups, to honour refund requests, and to detect fraud attempts against the Service. Legal basis: performance of the agreement to provide the top-up, plus our legitimate interest in security and abuse prevention.

5. How long we keep the data

Order data (plate, mobile, AED amount, order reference, email if provided) is kept for seven years from the date of the receipt to satisfy UAE tax and bookkeeping retention rules. Server logs are kept for ninety days and then purged. Support emails are kept for two years from the last reply and then purged unless they are part of an open refund or legal case.

6. Who we share data with

We share the minimum needed to complete the top-up with the upstream card processor (for the AED amount and order reference) and with the upstream toll-account operator (for the plate and AED amount). We do not sell or rent personal data, and we do not share it with marketers. We may share data with UAE law-enforcement when we are legally required to do so.

7. International transfers

Servers used by the Service are located in the UAE. Some operational tooling (email delivery, error logging) may be located in third countries. Where this is the case, the transfer is protected by standard contractual clauses with the supplier.

8. Your rights

You can ask us to access, correct, delete or export the personal data we hold about you by writing to privacy@platemanage.net from the email address that was used to submit the order, or by quoting the order reference. We reply within thirty days. Where we cannot honour a request — for example, deletion of an order needed for tax retention — we explain the reason in the reply.

9. Cookies

The Service uses a small number of essential cookies, described in the cookies policy. There are no advertising or analytics cookies on the Service.

10. Children

The Service is not directed at people under 18. We do not knowingly collect personal data from minors. If you believe a minor has used the Service, write to us and we will delete the related order data.

11. Changes

If we change how data is collected, the policy is updated and the effective date at the top of this page is moved forward. The previous text is archived and available on request.